How is your customer service received by your current and potential clients? When did you do your last customer service survey by an outside source? Has your staff been unified in a common customer service policy?

Is your team cohesive? Does the front of house policy match your back of house policy in customer satisfaction? Maybe the team needs an effective team building exercise to bring cohesive representation of your business plan.

Strategic Staff Development occurs at all levels of the organization. All levels need coaching and enhancement to grow, contributing to greater revenue and higher profits. You have inhouse tools. Does your staff use the tools you own effectively? You probably think they do but most people will tell they know their tools (off the shelf and propreitary) but under testing will find that they only know a portion of what they need to know.

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